Make a Complaint
We are here to ensure you receive quality dietetic care. If you feel that a dietitian has engaged in poor practice, inappropriate or unprofessional behaviour, has not met their practice standards or code of ethics, or is a risk to the public, then you may have grounds to file a complaint with the NSCDN.
In some instances, it may be more appropriate for a dietitian’s employer to deal with an issue through their own disciplinary procedures. If you have any doubts about what direction to take, then you may wish to speak with Registrar Amanda Connors for more information: registrar@nscdn.ca or (902) 223-5718.
How to make a complaint
A complaint made to the NSCDN should be in writing, on visual or audio tape, or on any other recorded format. It should identify specific dietitian(s) by name and specific action(s), conduct or behavior. It should also be signed by the person laying the complaint. Please send your complaint to the NSCDN Executive Director and Registrar.
Note that a copy of the complaint will be given to the dietitian who is being complained about. While NSCDN maintains confidentiality with regards to complaints, information gathered during the investigation will be provided to the dietitian or their representative for the purpose of responding to the complaint.
For concerns about a dietitian’s services, information about the complaints process, or for help in making a complaint, please contact the registrar of the Nova Scotia College of Dietitians and Nutritionists (NSCDN): registrar@nscdn.ca or (902) 223-5718.
There is no set time limit for resolving a complaint, as the length of an investigation varies with the complexity of the complaint. The NSCDN takes a complaint seriously and makes every attempt to resolve it in an efficient manner while ensuring that a full and complete examination of the information is undertaken.
The NSCDN will notify you in writing of the outcome of your complaint.
